Refund policy
We want you to love your Dream Karigiri pieces. If something isn't right, here's how we'll make it fair.
Return window
You may request a return within 7 days of delivery.
Condition for returns
Items must be unused, undamaged, and in their original packaging with tags intact.
Non-returnable items
- Pierced jewellery such as earrings/nose pins (hygiene)
- Customized or made-to-order pieces
- Items marked final sale
- Gift cards
Damaged, defective, or wrong item
Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.
How to start a return
Email info@dreamkarigiri.com or WhatsApp +91 70930 83004 with your order number and reason.
Refunds
Once we receive and inspect the item, approved refunds are issued to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
Prefer a different size/design? Tell us — we'll help exchange it where possible, subject to availability.
Seller details
DREAM KARIGIRI — Proprietor: Divya Krupen Shah
GSTIN: 36EBQPS8468K1ZF
PAN: EBQPS8468K
Hyderabad, Telangana, India
Email: info@dreamkarigiri.com · Phone: +91 70930 83004
Order Cancellation
You may cancel your order free of charge at any time before it has been dispatched. To cancel, WhatsApp or call us on +91 70930 83004, or email info@dreamkarigiri.com, quoting your order number. Most orders are dispatched within 1–2 working days, so please contact us as soon as possible.
Once an order has been dispatched it can no longer be cancelled. You may instead refuse delivery, or return the item under our Return & Refund Policy above.
Prepaid orders: where an order is cancelled before dispatch, the full amount — including any delivery charge — is refunded to the original payment method within 5–7 working days.
Cash on Delivery orders: no payment has been taken, so cancelling before dispatch costs you nothing.
We may cancel an order ourselves if the item is found to be out of stock or damaged, or if the delivery address is not serviceable. In every such case you will be informed and refunded in full.